Contact
Get in touch
For anything case-related, the secure case assessment is the fastest route - it captures the detail a reviewer needs and keeps your information inside an access-controlled system.
Secure case assessment
Submit the details of your incident through our structured intake. You can track its status from your dashboard.
Start case assessment- General enquiries
- support@fraudguard-recovery.example
- Privacy and data requests
- privacy@fraudguard-recovery.example
Hours and response times
Monday to Friday, 09:00-18:00 UTC. Case assessments are typically acknowledged within two business days. We are not an emergency service - if fraud is in progress, contact your bank and the official authority for your country first.
What to include in your message
The more structured your first message, the faster a reviewer can give you something useful.
- A short chronological summary of what happened
- Dates, amounts, currencies and payment methods used
- The country you are in, and the country of the bank or platform involved
- Whether you have already contacted your bank or filed an official report
- Any reference numbers you already hold
- What outcome you are hoping for
We never ask for credentials. We will never ask for your passwords, PINs, one-time codes, seed phrases, private keys, full card numbers or remote access to your devices. Anyone who does is not acting on our behalf. Read our Anti-Impersonation Policy.