Understand what can and cannot be reversed
A confirmed blockchain transaction cannot be reversed by the sender. What can sometimes help is speed: if funds reach a regulated exchange, that exchange may be able to act on a properly evidenced law-enforcement request.
No private service can guarantee recovery of cryptocurrency. Treat any such promise as a warning sign.
Assemble the transaction record
- Every transaction hash, in order, with dates and times
- Sending and receiving addresses, and the network used for each
- Withdrawal confirmations from the exchange or wallet you sent from
- The platform, app or person that instructed each transfer
Report to the exchange and to authorities
- Report to the exchange you sent from, using its official support channel
- File a report with your national cybercrime body and keep the reference number
- If a receiving address is publicly attributed to a service, report to that service too
Protect what is left
Create a new wallet offline, move remaining assets, and revoke token approvals granted to unknown applications. Never share a recovery phrase with anyone, including anyone offering help.
Independent service. FraudGuard Recovery & Cyber Safety is an independent private service. We are not a law enforcement agency, government body, bank, regulator or law firm, and we have no government affiliation. We do not guarantee the recovery of lost funds. Outcomes depend on the circumstances of each case and on the institutions involved.